Q: I just received an Affordable Medicine Solutions (AMS) card from my doctor. How do I use it?
A: Simply bring the AMS card, along with your prescription and your insurance card (if you have one) to your pharmacy when you go to fill your prescription. Your pharmacist will use your AMS card to file an electronic claim and generate the rebate for your prescription.

Q: How will I receive the rebate?
A: The rebate is provided to you “instantly” when you fill your prescription. The rebate amount is calculated by AMS according to the rules established by the drug manufacturer, and those rebate funds are immediately applied towards the price of your prescription, directly reducing your out-of-pocket cost.

To determine the rebate amount for your prescription, please see the AMS Program Offers page.

Q: How much is the rebate I should expect to receive?
A: The rebate value depends on a variety of factors, including your out-of-pocket price and the specifications determined by the manufacturer. You can find general information on the rebate you may expect to receive for your prescription medication by visiting the AMS Program Offers page.

Q: Will AMS work with my prescription insurance card?
A: Yes, the AMS program will work in coordination with your prescription insurance. The rebate amount will be determined in consideration of your insurance co-pay.

Q: Will AMS work with Medicaid or the Medicare Prescription Discount program?
A: No. AMS cannot be used in conjunction with Medicaid, Medicare, or any other similar federally funded programs.

Q: How much will the Affordable Medicine Solutions program cost me?
A: There is no cost to you to participate in or receive the benefits of the program. The manufacturer of your prescription medicine fully sponsors the AMS program.

Q: Will AMS work for both new and refill prescriptions?
A: Yes, the AMS program works with both new and refill prescriptions.

Q: Why do I need to register?
A: The Affordable Medicine Solutions program falls under certain banking and health information laws that require your registration and agreement with the Terms and Conditions of the program. While you may use the card prior to registration, it is important that you register your card soon after you first use it if you wish to continue to receive AMS program rebates. Failure to register your card will result in the termination of your AMS account.

Q: How do I register?
A: You can register by either returning the Business Reply Card you received at the doctor's office as part of the Affordable Medicine Solutions brochure, or by entering the appropriate information into the Registration Page on this website.

Q: What if the prescription is for my child? Can I still use the AMS program?
A: While minors are eligible to receive the manufacturer rebates under the program, the AMS card registration process involves certain agreements and authorizations that must be accepted by the parent or legal guardian of the child. You may register on behalf of your child as you normally would at a doctor's office or pharmacy. Please use the "Minor Registration" function on the Card Registration page, or click here to go directly to that page..

Q: Where is my closest pharmacy?
A: Affordable Medicine Solutions has contracted with thousands of pharmacies that will accept your AMS card. For a list of currently participating pharmacies, click here. We are adding more pharmacies to the network continually, check back on the website often for updates.

Q: What if my pharmacy is not listed in the Affordable Medicine Solutions (AMS) network?
A: If your pharmacy is not currently participating in the AMS program, please ask your pharmacist to call the AMS Pharmacy Assistance line at 1-800-258-1075 to discuss joining the AMS network.

Q: Which medicines are covered under the Affordable Medicine Solutions program?
A: For a list of currently participating prescription medications, please click here. Additional products are being continually added, so if any of your prescriptions are not listed, be sure to check back often.

Q: Are there any eligibility requirements?
A: Any person is eligible to receive the benefits of the AMS program. There are NO eligibility requirements.

Q: Are there any restrictions on the use of the AMS program?
A: The AMS program is not available for any prescription that is covered under Federal payment programs such as Medicaid or the Medicare Prescription Drug program. Additional state or local laws may apply. For more information on state or local restrictions for your specific medicine, please click here.

Q: What should I do if I've lost my card?
A: Please call Customer Assistance at 1-800-258-1038 as soon as you determine that your card is lost! We will terminate your old account, set up a new account, reassign any funds remaining on your lost card to your new account, and send you a new ID card.

Q: How can I get an Affordable Medicine Solutions card?
A: You may obtain an AMS card through your doctor or by calling AMS customer service at 1-800-258-1038.

Q: Why doesn't the pharmaceutical manufacturer simply reduce the cost of the medicine, rather than going through this rebate process under AMS?
A: A reduction in the price of the medicine by the manufacturer may never make it all the way to you. The price you pay for your prescription is a combination of not only the cost of the drug, but also costs for other services from companies involved in providing your drug to you. Those costs can arise from the drug wholesaler, the pharmacy, your prescription insurance company and others. As a result, the drug manufacturer has no way to control the costs that those companies add to the price of the drug, or the amount of savings that those companies might pass along. Through the AMS program the manufacturer can ensure that you directly receive the full benefit of their rebate or discount.